Shipping policy

Shipping Policy

Last Updated: January 2026

At Dhaara Earth, we take great care in packing and dispatching your handcrafted pieces to ensure they reach you safely and in perfect condition. This Shipping Policy outlines how and when your orders are processed and delivered.

By placing an order on www.dhaaraearth.com, you agree to the terms mentioned below.

1. Order Processing Time

All orders are processed within 2–4 business days after order confirmation
Orders are not processed, shipped, or delivered on Sundays or public holidays
During peak seasons, sales, or new launches, processing times may be slightly extended

You will receive a confirmation email once your order has been successfully placed and another notification once it has been shipped.

2. Shipping Locations

We currently ship across India
International shipping, if enabled in the future, will be governed by separate terms

Please ensure that your shipping address and contact details are accurate at the time of checkout.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout
Any promotional free-shipping offers will be clearly communicated on the Website

Dhaara Earth reserves the right to revise shipping charges without prior notice.

4. Estimated Delivery Timeline

Once dispatched, estimated delivery timelines are:

Metro cities: 3–5 business days
Non-metro / remote locations: 5–8 business days

Delivery timelines are estimates and may vary due to courier partner delays, weather conditions, strikes, or other unforeseen circumstances.

5. Courier & Tracking

Orders are shipped through reliable third-party courier partners
Tracking details will be shared via email or SMS once the order is dispatched
Customers are advised to track their shipments regularly

Dhaara Earth is not responsible for delays caused by courier partners beyond our control.

6. Delivery Attempts & Failed Deliveries

Courier partners usually attempt delivery 2–3 times before marking the shipment as undelivered
If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us

In such cases:

Re-shipping charges may apply
Refunds, if any, will be processed after deducting shipping and return-to-origin charges

7. Damaged Packages During Transit

If the outer package appears damaged at the time of delivery:

Please do not accept the package
Inform the delivery personnel immediately
Contact us at support@dhaaraearth.com within 24 hours with images

This helps us resolve the issue promptly with the courier partner.

8. Partial Shipments

In rare cases, an order may be shipped in multiple packages due to product availability. Customers will be notified accordingly, and no additional shipping charges will be applied.

9. Address Changes

Address changes are allowed only before dispatch
Once an order is shipped, address modifications cannot be accommodated

10. Delays Due to Force Majeure

Dhaara Earth shall not be liable for delays or failure in delivery caused by events beyond reasonable control, including natural disasters, pandemics, strikes, governmental restrictions, or logistics disruptions.