Refund policy

Return & Refund Policy

Last Updated: January 2026

At Dhaara Earth, every piece is thoughtfully crafted with care and quality. We want you to have a seamless shopping experience, and this policy outlines the terms under which returns and refunds are accepted.

By placing an order on www.dhaaraearth.com, you agree to the terms stated below.

1. 3-Day Return Policy

We offer a 3-day return window from the date of delivery.

  • Customers must initiate a return request within 3 days of receiving the product.

  • Requests made after 3 days of delivery will not be accepted.

2. Eligibility for Returns

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn

  • Be in its original condition with all tags intact

  • Be returned in original packaging

  • Be free from stains, damage, odors, or alterations

Returns that do not meet these conditions will be rejected.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order products

  • Products purchased during sale or discount offers (unless damaged or defective)

  • Gift cards or promotional items

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

  • Share clear images or videos of the product along with the packaging

  • Once verified, we will arrange a replacement or refund at no additional cost

5. Return Process

To initiate a return:

  1. Email us at support@dhaaraearth.com with your order number and reason for return

  2. Our team will review your request and provide return instructions

  3. Once approved, the product must be shipped back within the communicated timeline

Please note:

  • Return pickup availability depends on your location

  • If reverse pickup is unavailable, customers may need to self-ship the product

6. Return Shipping Charges

  • Return shipping charges are borne by the customer, except in cases of damaged, defective, or incorrect products

  • Original shipping charges (if any) are non-refundable

7. Refund Policy

  • Refunds are processed after the returned product passes quality inspection

  • Refunds will be issued to the original mode of payment

  • Processing time: 7–10 business days after approval

If payment was made via Cash on Delivery (COD), refunds will be processed via bank transfer or store credit, as applicable.

8. Exchanges

Currently, we do not offer direct exchanges.

  • Customers may return an eligible product within 3 days and place a new order separately

9. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier

  • Once dispatched, orders cannot be cancelled

10. Quality Check & Final Decision

All returned products undergo a thorough quality check. Dhaara Earth reserves the right to:

  • Accept or reject returns based on product condition

  • Modify or withdraw this policy at any time without prior notice

11. Contact Us

For any questions or assistance regarding returns or refunds, please contact:

Dhaara Earth
Email: support@dhaaraearth.com
Website: www.dhaaraearth.com

We value your trust and appreciate your support of slow, mindful, and handcrafted fashion.